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It really couldn't be any easier! Send us your
favorite photos and we do the rest! We can change color
photos to black & white or sepia, reduce and crop
them and permanently seal them into each piece.
The most important thing to look for when deciding
which photos to use, is that you choose photos you LOVE.
Pets, children, and sentimental photos all are excellent
choices for photo jewelry. Very light or white backgrounds
do not produce the best results. To ensure the best result,
use images that are at least 4 to 6 inches wide with a
minimum of 300dpi in a jpeg format. The higher the resolution,
the better the image quality.
You can e-mail your photo to customorder@themetalcanvas.com.
PLEASE REFERENCE YOUR ORDER # in the subject line of the
e-mail. If you prefer to mail your photo, they can be
sent by US mail in a photo safe mailer and will be returned
to you with your order. Please be sure to label your photos
on the back with your name and phone number so we know
who they belong to. Photos should be mailed to:
When we receive your photo and instructions, we will e-mail
you a proof for your approval. At this time you can view
the photo in it’s cropped form.
Photos are typically cropped close around the face and
hair, with the original background removed and replaced
with a crisp, dark background. If you’d like the photo
cropped differently, please let us know. Basic photo editing
is included in the price of the jewelry.
Our production time for custom jewelry is 10 days from
customer approval. If you need your item sooner, please
inquire as to RUSH delivery charges.
Due to the one-of-a-kind nature of each piece, we are
unable to accept returns or exchanges. Since each piece
is made by hand, no two pieces will ever be alike or “perfect”.
Slight irregularities in the shape and color of each piece
should not be considered defects.
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